Privacy Policy

Last Updated: 29 June 2026

1. Introduction

Red Cymbals (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit redcymbals.com or make a purchase from us.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where relevant, we also recognise the rights of customers in the European Union under the General Data Protection Regulation (GDPR).

By using our website or purchasing from us, you agree to the collection and use of information as described in this policy.

2. What Information We Collect

We may collect the following personal information:

  • Contact details: name, email address, phone number, and shipping/billing address
  • Purchase information: order history, products purchased, and transaction amounts
  • Account information: username and password if you create an account
  • Communications: emails, messages, and enquiries you send us
  • Device and usage data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools — see Section 7)

We only collect information that is necessary to provide our products and services to you.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to your enquiries and provide customer support
  • Send marketing emails with product updates and offers (only where you have consented — you may opt out at any time via the unsubscribe link in any email)
  • Improve our website and customer experience
  • Meet our legal obligations

We will not use your information for any purpose not listed here without first obtaining your consent.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we do share it with trusted service providers who help us operate our business, including:

  • Shopify — our e-commerce platform (stores and processes order data)
  • Payment processors (e.g. PayPal, Stripe) — to securely process your payment
  • Shipping carriers — to fulfil and deliver your order
  • Email marketing platforms — to send you marketing communications you have consented to
  • Analytics providers (e.g. Google Analytics, Meta Pixel) — to understand how our website is used

These providers are only given access to the information they need to perform their specific functions, and are required to keep your information confidential.

We may also disclose your information if required to do so by law or in response to a valid legal request.

5. Payment Security

We do not store your credit card details. All payment information is handled directly by our payment processors using industry-standard SSL/TLS encryption. If you have questions about payment security, please contact us at info@redcymbals.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are generally kept for seven years for tax and accounting purposes. If you request deletion of your account, we will remove your personal data unless retention is required by law.

7. Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device that help us:

  • Keep items in your shopping cart
  • Remember your preferences
  • Understand how visitors use our site (via analytics)
  • Show you relevant advertising (via third-party tools such as Meta Pixel and Google Ads)

You can disable cookies in your browser settings, but please note that some parts of our website may not function correctly without them. You can also opt out of personalised advertising by visiting aboutads.info or youronlinechoices.eu.

8. Your Rights

Depending on where you are located, you may have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of marketing communications at any time
  • Lodge a complaint with a relevant privacy authority

Australian customers: Under the Privacy Act 1988 (Cth), you have the right to request access to and correction of your personal information. To make a request, contact us at info@redcymbals.com.

EU/UK customers: Under the GDPR, you have additional rights including the right to data portability and the right to object to processing. To exercise these rights, contact us at info@redcymbals.com.

9. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us:

Red Cymbals
9 Trinity Way, Pakenham VIC 3810, Australia
Email: info@redcymbals.com
Phone: +61 422 500 071

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.